Posted 3/2/2021 at 4:18 PMCAHPS surveys your patients' on their experience
Between March and May, Healthfirst Medicare Advantage Plan members receive the CAHPS survey to evaluate their recent experience with healthcare. Patient experience is key, and your patients’ office wait times and their ability to schedule timely appointments are important measures in the CAHPS survey.
Learn more about CAHPS and see tips on how to improve your patients’ access to care here. Healthfirst encourages telehealth visits as an alternative to in-office doctor visits for patients’ convenience and safety when travel outside the home is not optimal. If you have questions about telehealth, visit our telehealth resource section for more information.