Provider Town Hall Highlights

Our first Provider Town Hall of the year took place on February 12, 2026. During this session, we discussed upcoming enhancements to our provider roster templates. Brief updates were also provided on the importance of CAHPS and the Provider Directory Accuracy.

Missed the event or need a recap? You can watch a recording of the webinar or see the presentation deck.

Save the Date

Register to attend the next Provider Town Hall where we will focus on best practices for keeping care in-network.

Event date:      June 25, 2026, at 12pm-1pm
Registration:   Register Here

• The Provider Town Hall is a forum for you to ask questions about Healthfirst topics, initiatives, and policies.
• When you register, you’ll have a chance to submit questions ahead of the event.

Event Recordings

Information from previous events is accurate as of the date of the Provider Town Hall.

• Our final Provider Town Hall took place on December 9, 2025. Discussion topics included important updates on Healthfirst’s new provider portal, Availity Essentials—the final phase of our transition to the platform. View the December webinar recording and presentation deck.
• Our third Provider Town Hall was held on September 18 and 25, 2025. Discussion topics included Healthfirst’s new provider portal (Availity Essentials) and 2026 Plan Benefit Updates. View the September webinar recording and presentation deck.

• Our second Provider Town Hall was held on June 12, 2025. Discussion topics included Healthfirst's new provider portal (Availity Essentials) and a review of Access to Care & Appointment Availability (ACAA) standards and Provider Directory Accuracy. View the June webinar recording, presentation deck, and event FAQs.

• Our first Provider Town Hall was held on March 27, 2025. Discussion topics included Medicare stars: the Importance of Consumer Assessment of Healthcare Providers and Systems (CAHPS) and improving access to care and directory accuracy. View the webinar event recording, presentation deck, and common questions asked during the event.

Questions?

If you attended the webinar and have any questions or feedback, we'd love to hear from you! Reach out to your network account manager or Provider Services at 1-888-801-1660, Monday to Friday, 8:30am–5:30pm.