Town Hall Highlights

For our Q3 2025 Provider Town Hall, attendees had the option to join a session on September 18 and September 25. The topics discussed included:

• Healthfirst’s new provider portal: Availity Essentials
• 2026 Plan Benefit Updates

Missed the event or need a recap? You can watch a recording of the webinar or see the presentation deck.

Save the Date

Register to attend the next Town Hall to learn about the final phase of our provider portal transition to Availity Essentials. Effective Dec. 22, 2025, the legacy provider portal will no longer be active.

Event date:    Dec. 9, 2025 at 12pm–1pm
Registration: Register Here

• The Provider Town Hall is a forum for you to ask questions about Healthfirst topics, initiatives, and policies.
• When you register, you’ll have a chance to submit questions ahead of the event.

Event Recordings

Information from previous events is accurate as of the date of the Town Hall.

• Our second Provider Town Hall was held on June 12, 2025. Discussion topics included Healthfirst's new provider portal (Availity Essentials) and a review of Access to Care & Appointment Availability (ACAA) standards and Provider Directory Accuracy. View the June webinar recording, presentation deck, and event FAQs.
• Our first Provider Town Hall was held on March 27, 2025. Discussion topics included Medicare stars: the Importance of Consumer Assessment of Healthcare Providers and Systems (CAHPS) and improving access to care and directory accuracy. View the webinar event recording, presentation deck, and common questions asked during the event.

Questions?

If you attended the webinar and have any questions or feedback, we'd love to hear from you! Reach out to your network account manager or Provider Services at 1-888-801-1660, Monday to Friday, 8:30am–5:30pm.