Town Hall Highlights

Our final 2025 Provider Town Hall took place on December 9, 2025. During this session, we provided important updates on Healthfirst’s new provider portal, Availity Essentials—the final phase of our transition to the platform. Please note that effective December 22, 2025, the legacy provider portal will be permanently retired.

Missed the event or need a recap? You can watch a recording of the webinar or see the presentation deck.

Save the Date

Check back for details about our next Provider Town Hall.

Event Recordings

Information from previous events is accurate as of the date of the Town Hall.

• Our third Provider Town Hall was held on September 18 and 25, 2025. Discussion topics included Healthfirst’s new provider portal (Availity Essentials) and 2026 Plan Benefit Updates. View the September webinar recording and presentation deck.
• Our second Provider Town Hall was held on June 12, 2025. Discussion topics included Healthfirst's new provider portal (Availity Essentials) and a review of Access to Care & Appointment Availability (ACAA) standards and Provider Directory Accuracy. View the June webinar recording, presentation deck, and event FAQs.
• Our first Provider Town Hall was held on March 27, 2025. Discussion topics included Medicare stars: the Importance of Consumer Assessment of Healthcare Providers and Systems (CAHPS) and improving access to care and directory accuracy. View the webinar event recording, presentation deck, and common questions asked during the event.

Questions?

If you attended the webinar and have any questions or feedback, we'd love to hear from you! Reach out to your network account manager or Provider Services at 1-888-801-1660, Monday to Friday, 8:30am–5:30pm.