Posted Sep 22, 2026
Help your practice stay prepared and support members’ access to care.
Healthfirst conducts routine internal audits to assess:
All participating providers are expected to provide care for their Healthfirst members within New York State ACAA guidelines.
| Provider Resource | Link |
|---|---|
| ACAA Audit Frequently Asked Questions | View |
| ACAA Quick Reference Guide | View |
| ACAA After-Hours Voicemail Script | View |
| Front Office Staff Script | View |
| Insurance Verification Tool | View |
| Office Manager Training Guide | View |
Use our prerecorded webinar to help front office staff understand ACAA audit requirements.
Accurate provider information helps members find and access in-network care, keeps directories current, and supports timely, accurate payment for your services.
Review Healthfirst's provider directory verification requirements and learn what your practice can do to keep its information current.
→ Online Provider Directory Verification: Keeping Your Data Current
